Staff Introduction

We have offices in Kuala Lumpur, Penang, and Johor Bahru.

Please feel free to drop by!

Kuala Lumpur office

Name Position Introduction Quote
Ms. Jenny Ong Branch Manager With 14 years of international experience in Singapore, Korea, and Japan, including 3.5 years at Sumitomo Life, she joined AIG in Malaysia before joining Tropical Co. when the KL branch opened in 2006. She handles a broad range of services, including MM2H, insurance, and real estate. “Having experienced life in various countries, I find Malaysia’s multicultural and multilingual society truly unique, making it popular for both retirees and students.”
Ms. Tomoko Matsunaga Department Head
A graduate of Japan Women’s University and holder of a Malaysian investment trust sales qualification, She relocated to Malaysia in 2002, joining Tropical Resort Lifestyle in 2015. She now supports clients with MM2H visas, education, insurance, asset management, and various other matters related to Malaysia.
 “I’m delighted to see people enjoying their time and prospering in Malaysia; our team is here to support all your needs.”
Mr. Hong Visa Admin Officer A Chinese Malaysian fluent in Japanese, Mr Hong attended a Japanese language school in Japan for two years and holds the N1 qualification of the Japanese Language Proficiency Test. He joined Tropical Co. in February 2022, where he primarily handles MM2H visa application documents, insurance, and tours. “Malaysia is a multicultural country where you can enjoy diverse foods and traditions unique to its multi-ethnic population.”
Mr. Ben Study Abroad Consultant Majoring in education with a focus on Teaching English as a Second Language (TESoL), Mr Ben worked as a teacher in Malaysian schools for several years before entering the private sector. His background as a former teacher offers a deep insight on curricula and teaching methods. “Malaysia offers a diverse range of educational opportunities with institutions catering to various academic and cultural preferences—I would love to showcase them!”
Mr. Azri Visa Officer Mr. Azri began his career in insurance in 2005 and joined Tropical Resort Lifestyle in 2006. Since then, He has been managing affairs with various Insurance companies and the Malaysian Department of Immigration and is a seasoned expert on visa applications. “Leave your visa and insurance matters in Malaysia to me!”
Ms. Zahirah  Accounting Ms Zahirah worked at CIMB Bank for 10 years starting since 2007, she joined Tropical Resort Lifestyle in March 2017. “I love Japan’s culture of hospitality, and Malaysia also has so much to offer—enjoy discovering it!”
Mr. Yunus Driver Mr Yunus has experience as a Runner and has worked as a driver since 1998. He is fluent in English and has a bright and outgoing personality. He joined Tropical Resort Lifestyle in February 2013. “Leave the roads of Kuala Lumpur to me; I’ll ensure a safe and enjoyable tour experience.”

Penang office

Name 担当業務 紹介 一言
Mr. Takakatsu “Aidan” Ishihara Manager

(Real Estate)

 Born in Penang and having lived in Malaysia for 20 years, Aidan attended Japanese, Chinese, and International schools, as well as a local college. He graduated from a science national university in Japan and is fluent in Japanese and English, and conversationally fluent in Malay with some knowledge of Chinese, making him a reliable guide for navigating real estate and life in Malaysia. “Penang is a place where the food is delicious, the people are friendly, and the atmosphere is incredibly welcoming. My favorite dish is Hokkien Mee, and I highly recommend everyone try it.”
Mr. Jason Assistant Manaager

(Real Estate; Study Abroad)

 A Penang-born Chinese Malaysian with expertise in real estate, Mr. Jason handles study abroad support. His English education background allows him to communicate clearly in English with non fluent clients. “Penang boasts a rich culture, history, and a vibrant economy. It’s famous for its friendly people and the delicious food that reflects Malaysia’s unique multi-ethnic heritage.”
Ms Emily Accountant A Penang-born Chinese Malaysian, Ms Emily works quickly and efficiently with a cool, composed approach to getting things done. “I believe Penang, where I was born and raised, is a very comfortable city for expatriates.”

Johor office

Name 担当業務 紹介 一言
Ms. Pong Manager
(Real Estate)		 Ms Pong graduated from the Aomori Chuo Gakuin University’s Faculty of Regional Management.
After working in administration for a non-profit and in manufacturing, She joined the company in October 2015.
She currently oversees the Johor branch, managing all real estate operations in the region.		 “Managing the Johor branch allows me to bring my experience from Japan to help clients navigate the thriving real estate market here. I’m committed to providing top-notch service in Johor.”
Ms. Atikah Accountant A Johor Bahru local, Ms Atikah has extensive experience in accounting and is known for her quick, accurate work and cheerful disposition. “As someone from Johor Bahru, I take pride in ensuring our clients receive precise and efficient accounting services, all while promoting the vibrant opportunities Johor has to offer.”